Skip to main content

Home/ Hospitality Technology/ Group items tagged revenue generation

Rss Feed Group items tagged

Filter: All | Bookmarks | Topics Simple Middle
Michael Anthony

Heritage Hotels & Resorts Realizes 23% Increase in GDS Revenue Year-to-date with Pegasu... - 1 views

www.hotel-online.com/...Jun12_PegasusHeritage.html

shared by Michael Anthony on 07 Sep 12 - No Cached
  • global distribution
    • Michael Anthony
      Michael Anthony on 07 Sep 12
       
      I have no idea, why a hotel wouldn't want to focus on global distrubution in the first place. The only reason I can think of would be they don't have enough $
  • Matt Turner on 07 Sep 12
     
    Heritage hotels and resorts, regarded for their culturally distinct hotels, made a strategic decision to leave its representation service, switch to RezView NG from Legacy CRS, and begin to use Pegasus connect for global distribution. The brand's use of the global distribution systems has yielded a 23% increase in year-to-date revenue. Heritage hotels and resorts initially left its representation service in order to renew its focus on offering its unique and independent hotels, which are tailored to the property's unique local culture. Heritage was forced to make a decision regarding how to maintain global visibility. Kathleen Cullen, who is the vice president of revenue strategies for Heritage hotels and resorts, talks about how flexibility was one of the biggest factors considered when researching the new platform. She also talks about customer service being an important factor, and how as a young company they needed to go with a business partner that would help Heritage grow their business. Pegasus' RezView NG was the first major redesign to the CRS in more than 20 years. It won several awards, and was implemented by more than 8000 properties. Cullen states that RezView NG allowed Heritage hotels to redesign their revenue management strategy, affording them the flexibility to allow their hotels to structure themselves in the best possible ways for their unique destinations. Also, Heritage chose Pegasus distribution through Pegasus connect, allowing Heritage properties to their rates, availability, and overall hotel experience to online travel agencies, corporate travel departments, and tour operators. Overall, since the implementation of these new technologies, Heritage has seen a 23% growth in revenue generated through the GDS, which further increases solid gains realized last year.
  • Michael Anthony on 07 Sep 12
     
    Now with Peagsus CRS system any budget constraint property has the opportunity to market globally. Attracting a foregin market would certainly give the hotel an edge over it's local competition especially in a state like New Mexico.
Chris Cardoso

Hotel Telecommunications Strategies - 6 views

www.hotel-online.com/...Mar03_Telecommunications.html

shared by Chris Cardoso on 28 Jan 12 - No Cached
  • No matter what telecommunications strategy a property takes, one thing is for certain, it needs to be a different one from the past.
  • The guest now has a variety of choices for communicating including fax over the Internet, e-mail, cell phones, calling cards and now even Internet-based phones. 
  • Assuming that the wireless reception quality is acceptable, it is very difficult for the hotel to compete on a cost basis.
  • ...18 more annotations...
  • Given the hotel’s advantage in quality over the guest’s portable devices, the proper packaging of services will lure even the most avid self-contained guest back to using the hotel’s telecom services.
  • Hotels are unable to compete on price with devices that the guest has brought with him.  What the hotel can do is offer a better experience at a reasonable price to entice guests to use the hotel’s telecom infrastructure.
  • Attracting the Guests to Use the Hotel’s Telecommunication Services
  • The guest now has a variety of choices for communicating including fax over the Internet, e-mail, cell phones, calling cards and now even Internet-based phones.   All these alternatives offer a less expensive means of communicating than using the traditional hotel guestroom phone and other services such as fax.
  • No matter what telecommunications strategy a property takes, one thing is for certain, it needs to be a different one from the past.
  • The guest now has a variety of choices for communicating including fax over the Internet, e-mail, cell phones, calling cards and now even Internet-based phones.   All these alternatives offer a less expensive means of communicating than using the traditional hotel guestroom phone and other services such as fax
  • No matter what telecommunications strategy a property takes, one thing is for certain, it needs to be a different one from the past.
  • Attracting the Guests to Use the Hotel’s Telecommunication Services   Hotels are unable to compete on price with devices that the guest has brought with him.   What the hotel can do is offer a better experience at a reasonable price to entice guests to use the hotel’s telecom infrastructure. No matter what cell phone the guest may carry or what service provider is used, no wireless connection is as good as a land-line connection
  • Guests had little choice back then but to use the guestroom phone and grumble about the cost.
  • Assuming that the wireless reception quality is acceptable, it is very difficult for the hotel to compete on a cost basis .
  • Assuming that the wireless reception quality is acceptable, it is very difficult for the hotel to compete on a cost basis
  • Another concern among hoteliers is what can be termed the self-contained guest
  • Another concern among hoteliers is what can be termed the self-contained guest
  • Theoretically, the self-contained guest needs no hotel telecommunications services .  
  • Theoretically, the self-contained guest needs no hotel telecommunications services
  • Guests had little choice back then but to use the guestroom phone and grumble about the cost.
  • Hotels are unable to compete on price with devices that the guest has brought with him.   What the hotel can do is offer a better experience at a reasonable price to entice guests to use the hotel’s telecom infrastructure. No matter what cell phone the guest may carry or what service provider is used, no wireless connection is as good as a land-line connection
  • The early 1980s marked the beginning of an era of profitable hotel telephone departments.  The advent of call accounting systems (thanks to deregulation) enabled hoteliers to easily mark up calls to a profitable (some say too profitable) level.  Guests had little choice back then but to use the guestroom phone and grumble about the cost. This era has come to an end.  With few exceptions, most hotels have seen between a 15 percent and 25 percent drop in telephone revenues over the last five years.  The main reason for this decrease is guest choice.  The guest now has a variety of choices for communicating including fax over the Internet, e-mail, cell phones, calling cards and now even Internet-based phones.   All these alternatives offer a less expensive means of communicating than using the traditional hotel guestroom phone and other services such as fax . A fax machine in the guestroom was considered a premium amenity for many years.  With the Internet explosion, however, the machines have seen less use.
  • weiwei lu on 28 Jan 12
     
    No matter what telecommunications strategy a property takes, one thing is for certain, it needs to be a different one from the past. The early 1980s marked the beginning of an era of profitable hotel telephone departments. The advent of call accounting systems (thanks to deregulation) enabled hoteliers to easily mark up calls to a profitable (some say too profitable) level.
  • ...6 more comments...
  • Qianlin Wang on 04 Sep 12
     
    Nowadays, people have many choices for communicating including fax over the Internet, e-mail, cell phones, calling cards and now even Internet-based phones. Hotel guests are restricted by the largest telecommunications service providers from making long distance collect and credit card calls to countries other than their home country. The guest is not able to complete his desired call from the guest room telephone. In addition to frustrated guests, this generates absolutely zero revenue to hotels. What the hotel can do is offer a better experience at a reasonable price to entice guests to use the hotel's telecom infrastructure. The hotel can use some systems to reach this goal, such as the BBG Communications. It can increase revenue for every international operator assisted call. It assumes all responsibility for billing and collection of all calls. It has over 500 multilingual, live operators servicing customers. The most important thing is there is no cost and risk to the hotel, because the BBG assumes all associated cost and responsibility.
  • Shuqiong Huang on 05 Sep 12
     
    This article is talked about hotel telecommunications in the 21st Century. No matter what telecommunications strategy a property takes, one thing is for certain, it needs to be a different one from the past. The early 1980s marked the beginning of an area of profitable hotel telephone department. Few years later, this area has come to an end. The main reason for this decrease is guest choice. Later on, guests have a variety of choices for communicating including fax over the Internet, e-mail, cell-phones, calling cards and even Internet-based phones. All these alternatives offer a less expensive means of communicating than using the traditional hotel guestroom phone. With the time passed by, hotel telecommunications update and improve better and better. Nowadays, High-speed Internet access is fast becoming an expected amenity. This the revolution for hotel telecommunications in the 21st Century.
  • rebecca Bonet on 08 Sep 12
     
    This article that is written by Geoff Grisworld. Talks about how telecommications has changing in the 21st century. One of them being hotel. Hotel takes a big advantage in telecommication because there is always a change in the communication system. That is why hotel have to upgrade their system often. This is why hotelier organizes packaging deal when it comes to communication system from using the phone to HSIA. This is a few system that is always need to be change constantly, so the hotel can offer a better experience at a reasonable price while they are enjoying their stay.
  • Paige Hanna on 09 Sep 12
     
    This article speaks about the growth and development of telecommunication within the hospitality industry in the 21st century. "No matter what telecommunications strategy a property takes, one thing is for certain, it needs to be a different one from the past," the article states. Since the 80s hotels utilized their telephone department to offer a service for a profit. Because there was little to no competition with communication, this was profitable as guest pretty much had no choice but to use the phone service provided at a set cost by the hotel. Today, however, we see a shift in technology now where everyone has communication at their disposal via smart phones, Internet and other communication tools. With this happening, "it is very difficult for the hotel to compete on a cost basis." (Griswold) It also explains how high-speed Internet access (HSIA) is almost seen as an amenity anticipated by the guest and has worked in the hotels' favor. The article goes on to describe the "self-contained guest" that carries a smart phone, small printer, notebook computer and technology of their own which allows them to virtually have no use in the hotel telecommunications services. So what does this article suggest for concerns as such? Hotels are to attract guests to use their telecommunication services. By offering packaged deals at affordable prices, Griswold believes hotels will be able to be the ideal option for telecommunications services. After viewing this article, I realize how hospitality industry workers think about those they serve all the time and should always display it. Even though the hotel is trying to make money by charging for Internet and phone services, they wish to market the service as the best option for the guest. The Internet connection would be faster provided by the hotel over a smart phone is one feature they wish to advertise. This type of mentality is smart yet should be withheld throughout the industry and always show that the
  • Ling Xiang on 24 Jan 13
     
    The early 1980s marked the beginning of an era of profitable hotel telephone departments, because guests had little choice back then but to use the guestroom phone and grumble about the cost. Nowadays, guest has a variety of choices for communicating including fax over the Internet, e-mail, cell phones, calling cards and now even Internet-based phones. All these alternatives offer a less expensive means of communicating than using the traditional hotel guestroom phone and other services such as fax. And high-speed Internet access (HSIA) is fast becoming an expected amenity in 21st century. Today hotels are unable to compete on price with devices that the guest has brought with him. What the hotel can do is offer a better experience at a reasonable price to entice guests to use the hotel's telecom infrastructure.
  • Karin Goodine on 26 Jan 13
     
    This article explains how much are creating incentives for hotel guest in an effort to get them to use the technology that the hotel provides.
  • Yawen Zheng on 26 Jan 13
     
    In modern society hotel need more attrahent thing increase revenue. The traditional way may lose competitiveness, like telephone services. Because almost everybody using personal cell phone and more and more people prefer to use internet to communicate such as email and skype. In my opinion if hotel build some telecommunications use internet such as physical skype phone and provide cheap service that may be attract more people to use that.
  • Chris Cardoso on 15 Sep 13
     
    With the emergence of "self-contained guest," hotel telecommunications departments must change its offerings because old strategies no longer apply. A self-contained guest is one that does not need the traditional amenities hotels would offer for telecommunications, such as fax machines and printers. Guests now look for a fast, free internet connection as an amenity. Some may not even need wifi, because they have a faster mobile service that they use. Even hotel telephones, guests no longer want to use the land line and pay hotel fees to make a call. Cell phones have eliminated that need (even for international calls). So hotels must not stay the same, and must change their strategies for producing revenue from their telecommunications department.
Jia Kim

Guestline have launched their next generation EPoS System - 0 views

www.hospitalitynet.org/...4062477.html

ePOS

shared by Jia Kim on 11 Oct 13 - No Cached
  • EPoS system
  • all integrated into the hotel operations and management systems.
  • food margin has leapt from 45% to 69% and the only change made is to introduce an EPoS system with mobile ordering devices. Orders are taken and posted straight to a customer's room on the PMS so there is no margin for error or lost revenue."
  • Jia Kim on 11 Oct 13
     
    This article is about the one of the latest forms of POS system. The latest POS technology that is cloud-based ePOS system offers many new features and thus provides benifits to the hospitality business. Several features are as follows. It connected with PMS, complete the two way interfact between PMS and ePOS. That features save time and minimize lost revenue. It is optimised for use on touch screen devices such as tablet or mobile phones thus it enhance the mobility, flexibility, and efficiency. Additionally, the ePOS minimize lost revenue by making full reporting, and data analysis to track stock, wastage. Enhanced security also increases peace of mind for operators in properties.
kpony001

Wild Rose Casinos & Resorts Implements Agilysys' PMS and POS Solutions at Each of Their... - 0 views

www.apnews.com/d351162cda456abeb7d3d3f77695f5

resorts pos pms technology hospitality hotel tech

shared by kpony001 on 11 Feb 19 - No Cached
  • Agilysys, Inc.
  • a leading global provider of next-generation hospitality software solutions and services
  • In their efforts to deliver an enriched guest experience, Wild Rose Casinos required an enterprise-ready, all-in-one PMS solution and a full POS solution that combines convenience through mobility with complete functionality.
  • ...18 more annotations...
  • “The Visual One PMS and InfoGenesis POS solutions incorporate an accessible user interface with a variety of reporting tools to help us improve productivity and capitalize on revenue opportunities.
  • InfoGenesis® POS
  • , a leading point-of-sale solution among luxury hotels and resorts, is a comprehensive POS system that combines highly interactive terminal and tablet touchscreen applications with industry-leading offline capabilities.
  • item configuration capabilities
  • nu and
  • multi-language support, help to drive service flexibility and increased operational efficiency.
  • Visual One® PMS is a comprehensive and fully integrated property management system that offers
  • a wide range of features and functionality, including
  • front office operations, guest history, housekeeping, reservations management and more.
  • user-friendly interface is laid out
  • with quick-feature icons and drag-and-drop capabilities.
  • has modules for accounting, activities,
  • guest marketing
  • spa management
  • catering
  • with Visual One supporting their hotel operations, Wild Rose can improve productivity and focus on creating lasting connections with guests that encourage repeat stays.
  • Agilysys has been a leader in hospitality software for more than 40 years, delivering innovative guest-centric technology solutions for gaming, hotels, resorts and cruise, corporate foodservice management, restaurants, universities, stadia and healthcare.
  • Agilysys is known for its leadership in hospitality, its broad product offerings and its customer-centric service.
  • kpony001 on 11 Feb 19
     
    Agilysys Inc., is a "leader" in hospitality software that is known for its guest-oriented innovations that increase revenue for many facets of the hospitality industry such as hotels and cruise lines. Recently they created a solution to POS and PMS that have a very accessible user interface with the ability to use tools to help the ability to capitalize on revenue.These interfaces are widely used in hospitality locations such as resorts and hotels as they have the tools needed to be functional, such as front office operations, guest history, housekeeping, reservations management, with modules for accounting, activities, guest marketing, and many more.
dulvanesei

StayNTouch and Design Hotels Partner to offer Intuitive Cloud PMS and Contactless Techn... - 0 views

www.hospitalitynet.org/...4103464.html

pms cloud hospitality Software technology hotel

shared by dulvanesei on 19 Mar 21 - No Cached
  • StayNTouch, a global leader in cloud hotel property management
  • software (PMS) and contactless technology
  • this collaboration with StayNTouch is that we will be able to offer our hotels innovative contactless technology and a cloud PMS that supports maximum operational flexibility, scalability, cost-efficiency, and a smoother guest experience.
  • ...4 more annotations...
  • StayNTouch provides a fully cloud and mobile hotel property management system (PMS) that enables hotels to raise service levels, drive revenues, reduce costs, and ultimately captivate their guests.
  • Intuitive and powerful cloud PMS accessible on any device, anywhere, anytime. Robust solution that streamlines operational efficiencies, drives revenue, and enhances staff productivity. 
  • PMS-integrated guest self-service smart kiosk. Streamlines the check-in, key retrieval and check-out processes by letting guests skip the line and get on with their stay.
  • PMS-integrated guest mobile check-in & check-out. Enables a seamless and contactless guest welcome and departure experience. Allows hotel to generate revenue with automated upsells and upgrades.
  • dulvanesei on 19 Mar 21
     
    This article is about the Design Hotels, which is an independent Marriott brand, has recently partner up with StayNTouch, a global cloud hotel PMS and contactless technology. StayNTouch will be providing their cloud PMS, guest Kiosk, and guest mobility, all to more than 3000 boutique Design Hotels. The Design Hotels will benefit from this partnership by having them raise their service level, drive revenues, and reduce costs.
anonymous

WHY EVENTS ARE SO IMPORTANT TO THE HOSPITALITY INDUSTRY - 0 views

www.glion.edu/...important-hospitality-industry

event hospitality

shared by anonymous on 16 Oct 18 - No Cached
  • Events and conferences are a huge part of the hospitality industry, and are continuing to grow. Whether it be focused on music, sport, learning or luxury, events around the world are generating billions of revenue and changing the way businesses, hospitality organizations and resorts operate.
  • Meetings, conferences, events and exhibitions are a key driver of tourism destinations across the globe.
  • tourist destinations around the world are realizing that events are a vital component in attracting holidaymakers.
  • ...1 more annotation...
  • Key players in the sport event sector, like the International Olympic Committee, UEFA and Formula One, are focusing more and more on customer service and VIP hospitality, increasing customer satisfaction, revenue and profitability. Conversely, resorts and destinations are creating new events or attracting ones they feel will bring in more revenue.
  • chinneegyyal on 16 Oct 18
     
    Events are a tremendous piece of the cordiality business, and are proceeding to develop. Regardless of whether it be centered around music, sport or an extravagance mark, occasions far and wide are creating billions of income and changing the way organizations, neighborliness associations and resorts work. It is very important because not only it is an advantage to the company but it also brings in more customers and it advertises and exposes the company to other people and from there it brings more business.
  • anonymous on 24 Jul 20
     
    Events are an important part of promoting the development of the hotel industry and have brought huge revenue to the tourism and hotel industry.
  • hankunli on 24 Jul 20
     
    Event management (EM) is complex. As a marketing tool, it helps companies to get profit from conducting promotional events and communicate with audiences and current customers. Fields of EM include personal, leisure, organizational, and culture events. An event manager is a professional who takes the responsibilities of planning and executing the events with creative, entertainment, technical, and logistical elements. For event hosts, it will be vital to choose the professional event management company that provides whole services.
irinadolgopolova

Are You Leveraging the Benefits of Hotel PMS Integrations? - 0 views

www.hotelnewsresource.com/article105468.html

technology hospitality PMS Integrations hotel software

shared by irinadolgopolova on 21 Jun 20 - No Cached
  • hotel property management system is not an integrated one. This means, as a standalone application, the Hotel PMS you have adopted is doing a great job by bringing in the much-needed higher degree of automation. But it lacks integration capabilities with a host of operationally imperative third-party hospitality technology solutions like channel manager, online reputation management solutions and many more.
  • #1 – Channel Manager Integration
  • The two-way integration between the Hotel PMS System and the channel manager software helps you update all the OTAs with your rates and inventory in real-time. reservations made on any OTA will reflect in your Hotel PMS in real-time, making sure that there is no discrepancy on the availability of rooms on various channels. Similarly, this integration updates reservation cancellations/modifications on all the sales channels.
  • ...13 more annotations...
  • Hotel PMS that is integrated with online reputation management solution
  • #2 - Reputation Management Solution Integration
  • Benefits- Real-time and automatic update of inventory & rates across multiple OTAs- Increased online visibility of your hotel leads to more booking coming from OTAs- No more overbooking/double booking- Save time
  • #3 - Booking Engine Integration
  • Benefits- Collect personalized feedback from your guest- Analyze guest sentiment, understand their concerns and serve them better- Read and reply to reviews from 150 plus platforms- Effectively increase your online score and rating
  • The Hotel PMS System automatically sends out the email to the guest seeking their feedback on your services. This process helps increase your chances of getting more reviews from your guest and displays latest reviews online. All these help you to generate more bookings.
  • The Hotel PMS Software and Booking Engine integration turns your hotel website into a source of driving more direct bookings. Moreover, see if your Hotel PMS partner can help you with a booking engine that can be integrated with your Facebook page. This helps you get more bookings from your Facebook page.
  • It helps you turn lookers into bookers on your TripAdvisor page. Here too, you can save on hefty OTA commission fees.
  • Benefits- Get more direct bookings- Lower your dependency on OTAs- Save significantly on huge OTA commission- Earn more room revenue and increase your profitability
  • #4 – Revenue Management Integration
  • it is advisable to adopt a hotel property management system that comes integrated with a host of smart and intuitive revenue management tools
  • The PMS captures all types of discounts and refunds given on orders created at the POS in real-time and also captures category-wise POS details, so that sales are posted on appropriate account heads. Moreover, the integration also enables you to accept payments in multiple ways including cash, credit card, debit card, cheque, coupons, via online transfer methods like wallets, etc.
  • Benefits- Ensures efficient and streamlined billing process- Zero billing discrepancies, no loss of revenue- Get insights on performance of all the POS outlets at your hotel
  • irinadolgopolova on 21 Jun 20
     
    Using the PMS that integrates with different operational processes in the hotel can extremely benefit the managers, as they will have more time to work on improving the guests' experience, rather than supervising the operations related to PMS and other hotel departments' interactions. In this article, the different types of PMS integrations are described, along with the benefits of implementing those integrations.
yimengliu

Researching Hotel Property Management Systems? Consider These Recommendations | By Jeff... - 0 views

www.hospitalitynet.org/...4073160.html

researching hotel property management systems

shared by yimengliu on 05 Oct 17 - No Cached
  • Fast forward to today and there is no shortage of next-generation PMS solution providers promising to empower hoteliers with the ability to drive ever-increasing levels of efficiency and effectiveness.
  • Focus on building the guest database.
  • Focus on technology integration.
  • ...3 more annotations...
  • Focus on revenue management.
  • For a large hotel, the data set may include dozens of customer segments, a dozen or more room types, several years of historical booking and reservations data, and upwards of a dozen length-of-stay types.
  • Ensure that all necessary modules are available.
  • yimengliu on 05 Oct 17
     
    This article is give hoteliers some recommendation of how to use property management system effectively and efficiency in the future. Until today there is no PMS (property management system) solution providers can promise the hoteliers use the PMS that can drive ever-increasing levels of efficiency and effectiveness. Therefore, the hoteliers have to focus on the right direction of the potential buyers. First of all, hoteliers have to focus on building the guest database. We can provide the survey for the customers and reward programs. Hoteliers can easy capture the data from the customer's survey. It's necessary to understand customer's behavior and enhance gusts profiles. By check the comments from customers that hoteliers can further maximize the value of guest relationships. In the end, the business can reach their full potential. Second, focus on technology integration. Technology very important for now, every business use the software for their daily works. Hoteliers have to take advantage of technology and make it easier to bring the third party software add on modules into a PMS. This way can help business minimum hassle and expense. Third, focus on revenue management. Next generation is a key to improve the business revenue management activities by capturing and storing customer's data. Revenue manager have to maintain a large data set. For a big hotel, the data set may include dozens of customers segments, more room type, several years of historical booking and reservation data etc. Next, ensure that all necessary module is available. The next generation PMS should provide more options for manage their hotel or resort facilities. For example, spa management solution, the manager can provide an optional module that customers can make appointment which is easy to manager their business by those new optional modules on PMS.
smones

Big Restaurant Brands Dive Into Grubhub Era Of Delivery Rivalry - 0 views

www.investors.com/...home-delivery-ecommerce-retail

shared by smones on 27 May 18 - No Cached
  • "There's a growth problem for a lot of restaurants in the U.S. Many fast-casual dining-type restaurants are mall-based or attached to retail spaces and consumers are just not going there as much," said Tom Champion, a Cowen analyst who follows Grubhub. Grubhub stock has shot up 141% from a year ago.
  • Millennials think about cuisine in global terms, says Warren Solochek, a restaurant industry analyst at NPD.
  • They typically share 20% to 30% of a bill with third-party delivery services. That matters in an industry with 10% to 15% operating margins and high fixed costs, including rent and staffing.
  • ...11 more annotations...
  • home delivery services enable consumers to order from a restaurant that might be 5 miles away as opposed to one around the corner, Solochek says.
  • "We're going to see more and more quick-service chains begin to try out delivery," he said. "The margins associated with third-party delivery may be slimmed down. But, the question for restaurants is, 'If I don't do it and I'm not delivering my food, am I in the game anymore? Am I in people's consideration? It boils down to being an opportunity cost. The hope is that at some point people will like the food enough to come in and sit down."
  • In some cases, menus posted on mobile apps may be priced a bit higher to offset revenue-sharing with delivery partners, she says.
  • Restaurant stocks received a boost as the industry's same-store sales rose 1.5% in April, the best restaurant industry gain in 2-1/2 years, says Black Box Intelligence.
  • a millennial generation shift.
  • If something goes wrong with a delivery order, it's usually the restaurant that gets the blame, according to Consumer research firm NPD, not the likes of Grubhub (GRUB), Uber Eats, DoorDash or Postmates.
  • Wingstop is not the only national restaurant brand with good reason to be testing home delivery services. Also testing or charging ahead with food delivery services are McDonald's (MCD), Yum Brand's (YUM) Taco Bell and KFC, Chipotle Mexican Grill (CMG), Shake Shack (SHAK), Zoes Kitchen (ZOES), Panera Bread, Bloomin' Brands' (BLMN) Outback Steakhouse, and others.
  • While restaurants may test food delivery with a few service providers, they'll usually settle on one to ensure that the process runs smoothly, says Cowen's Champion.
  • The result had lifted the Retail-Restaurants industry group to a top 10 ranking at the start of May among the 197 industries tracked by IBD.
  • The big picture is that consumers buying goods at Amazon.com (AMZN) and other online businesses are doing less of the traditional brick-and-mortar shopping. That means they're also not stopping off to eat on the way home or getting takeout food.
  • "If you're turning a transaction into a less-profitable transaction, that isn't doing any good," said Bartlett, "but if it's a transaction you wouldn't have had in the first place, then it's a positive."
  • smones on 27 May 18
     
    This article discusses the increasing demand for e-commerce and third party delivery in the food and beverage industry, as well as the costs associated with it. Restaurants are currently facing a growth problem in the United States as foot traffic has declined due to a "millennial generation shift" that sees diners doing more in their homes, while third party companies like Grubhub have seen it's stock rise 141 percent from a year ago. For many restaurants, it is a matter of opportunity cost. As explained in this article by Warren Solocheck, a restaurant industry analyst at NPD, "We're going to see more and more quick-service chains begin to try out delivery," he said. "The margins associated with third-party delivery may be slimmed down. But, the question for restaurants is, 'If I don't do it and I'm not delivering my food, am I in the game anymore? Am I in people's consideration? It boils down to being an opportunity cost. The hope is that at some point people will like the food enough to come in and sit down." I found this article very interesting as a General Manager. We recently decided as a brand to begin offering delivery through third party services as we noticed a decline in covers leading to a decline in revenue. This new revenue stream, although at a higher cost, still brings in revenue that we would be missing out on either way. We also offer free appetizer cards for a consumer's next in house visit to help attract new guests.
llibe010

Benefits of Point of Sale Software for Hotels - 0 views

www.revfine.com/point-of-sale-software

cloud computing hotel hospitality software technology solution

shared by llibe010 on 03 Nov 22 - No Cached
  • Point of sale software, or POS software, is used as part of a wider POS system and is primarily designed to allow users to process payments from customers. However, at the same time, POS software can be used to automate various parts of the sales process, such as updating inventory information and sales data.
  • For those in the hotel industry, point of sale software can be one of the most important investments, because it can provide staff with a range of tools that can be of benefit to them, and to the business.
  • One of the biggest benefits of using point of sale software within the hotel and hospitality industry is the ability to process payments easily. This includes processing payments of a variety of types, including cash payments, debit card payments, credit card payments, mobile wallet payments, and more.
  • ...6 more annotations...
  • Point of sale software within the hotel industry is also invaluable for the role it can play in terms of improving inventory management. As an example of this, stock levels on products can be automatically updated as and when sales are processed, meaning employees will always have the most accurate data at their disposal.
  • Another major plus point associated with the use of point of sale software within hotels is centred around the opportunities it provides for upselling, cross selling, and marketing. Upselling and cross selling are strategies for maximising revenue per customer and in hotels, this can mean selling room upgrades or extras.
  • POS software and systems can also help hotels when it comes to employee management and there are a number of ways this can be achieved. For instance, employees connecting to the POS system can be used to monitor when they were in work, when they left, and the amount of hours they worked, potentially making payroll easier.
  • The data gathered by point of sale software can be extremely useful for reporting purposes, making it one of the most vital pieces of hotel technology. Generally, a POS system will automatically track basic performance indicators related to sales and revenue, and hotels can configure software to track RevPAR and similar metrics too.
  • Finally, point of sale software also offers excellent compatibility and integration with other examples of hotel software, with property management systems (PMS) among the most significant examples of this.
  • Point of sale software can be especially useful within hotel restaurants, and within the restaurant industry as a whole, because it allows for smoother transactions, while also automatically feeding back which meals have been ordered. Of course it is also important to stay up-to-date with the various other ways the software is being used.
  • llibe010 on 03 Nov 22
     
    The article discusses the benefits of using POS software in hotels and how POS software can improve revenue generation over time. Some of the key benefits discussed include ease of processing payments, better management of inventory, opportunities to upsell and market different products, improved employee management and more analytical insights. The article further highlights a POS system's ability to integrate with the hotel PMS to further increase efficiency. Current and future trends have also been covered.
Sungoo Kang

Independent Hoteliers Facing Mandated PMS Upgrades Seize Golden Opportunity to Improve ... - 1 views

www.hospitalitynet.org/...4054063.html

independent Software mobile solution hotel

shared by Sungoo Kang on 17 Feb 12 - No Cached
  • Independents turn to Maestro PMS for Complete All-In-One Solution; Integrated Web and Mobile Technology Backed by Industry’s Leading Diamond Plus Service
  • Sungoo Kang on 17 Feb 12
     
    According to the article, independent operators are taking advantage of vendor-mandated property management system upgrades to review alternative systems that offer more value for their investment. Rather than defaulting to a system upgrade, many independents are evaluating solutions that provide greater mobile versatility, loyalty functionality, and social media marketing capability. Maestro Enterprise Property Management hotel software is developed to provide a suite of business tools and services to meet the needs of independent hotels, resorts and multi-property groups. Maestro's Diamond Plus Service reduces operating costs, keeps staff productive and generates revenue. Diamond Plus Service also includes on-demand training, live webinars, PCI assistance, lifetime version upgrades, management strategies, property productivity audits and online marketing services to increase profitability.  Moreover, Maestro offers mobile-capable ResWave Booking Engine that enables guests to book reservations from virtually any directly from social media sites like Facebook to increase revenue and lower reservation costs. 
smaka004

Sabre Acquires Hotel-Tech Provider Genares as Competition Heats Up - Skift - 0 views

skift.com/...enares-as-competition-heats-up

shared by smaka004 on 15 Sep 14 - No Cached
  • Sabre acquired a fellow Texas company, Irvington-based Genares, a provider of central reservations systems software and digital marketing services for hotels.
  • Sabre Hospitality Solutions is an established player in the hotel-tech arena as its CRS was the largest third-party provider “based on our approximately 27% share of third-party hospitality CRS hotel rooms distributed through our GDS
  • smaka004 on 15 Sep 14
     
    Sabre Technology, based in Southlake, an affluent suburb of the Dallas-Fort Worth Metroplex, recently acquired neighboring technology company Genares. Genares now provides GDS connections to Sabre, in addition to other major players, including Apollo, Worldspan, and Amadeus. Genares provides CRS, hotel marketing, and revenue management solutions, particularly to independently-owned hotels and chains, with a network that is over 2,300 strong. This will provide Sabre some control of the market as new competitor Booking.com, owned by The Priceline Group, enters the B2B arena with its recent acquisitions of Seattle-based hotel digital marketing startup Buuteeq and Barcelona-based Hotel Ninjas. Genares became a part of Sabre Hospitality Solutions, a subsidiary of Sabre Technology, which generated $711.7 million of the $3.04 billion in revenue that Sabre made in 2013. The acquisition of Genares will give Sabre more avenues to access independent and boutique hotels. It is worth noting that Sabre Hospitality Solutions already controlled "approximately 27% share of third-party hospitality CRS hotel rooms distributed through [their] GDS," making it the largest third-party provider in this space last year.
cwilliamsiona

Southwest Will Put Content on GDSs: Business Travel News - 0 views

www.businesstravelnews.com/...hwest-Will-Put-Content-on-GDSs

Southwest GDS travel business content Travelport Amadeus

shared by cwilliamsiona on 24 Jan 20 - No Cached
  • Southwest Airlines at long last will provide content and full booking capabilities in global distribution systems via agreements with Travelport and Amadeus
  • Southwest president Tom Nealon said the GDSs are the "third leg of the stool" in Southwest's distribution strategy for business travel, the other two being direct channels and the Swabiz booking tool.
  • Southwest has rolled all those approaches and its recently revamped sales team into a newly named Southwest Business umbrella
  • ...4 more annotations...
  • "We have a great business product, but we've been harder to do business with in terms of how you book, transact and settle," Nealon said
  • "The shift away from our [Basic Booking Request] and the basic approach to an industry-standard GDS is important.
  • Southwest projects that the GDS presence will bring between $10 million and $20 million in additional revenue during the second half of 2020
  • "We're going to compete hard and compete to win
  • cwilliamsiona on 24 Jan 20
     
    In sum, this article discusses the long awaited partnership with Southwest airlines and global distribution channels Amadeus and Travelport. In the past, there have been many debates regarding the topic of "full content" between airlines and travel intermediaries. However, according to Southwest, this agreement will bring "the highest level of participation." As Southwest continues to revamp and improve the way it competes in the global market arena, Tom Nealon, President of Southwest has stated that, "GDSs are the third leg of the stool in Southwest's distribution strategy for business travel. With its great business product, Southwest is hoping to improve the way consumers book, transact and settle by using global distribution systems. With a conservative outlook, Southwest is hoping that the newly formed partnership with Amadeus and Travelport will generate between $10-$20 million in additional revenue in the second half of 2020.
  • Luis Valdivia on 25 Jan 20
     
    The article demonstrates the benefits of implementing GDS in the hospitality industry. According to the article, installing GDS will enable Southwest Airlines to improve its level of participation by allowing buyers to not only book but also to "change, change, cancel, and modify reservations" via the system. Besides, the implementation of GDS will lead to increase revenue for the company.
richardkutch

Channel Shock: The Future of Travel Distribution - Skift - 0 views

skift.com/...-future-of-travel-distribution

GDS distribution

shared by richardkutch on 08 Sep 17 - No Cached
  • global distribution systems aren’t going anywhere
  • But online travel agencies and travel management companies still place bookings using GDS platforms, since they offer the most comprehensive collection of travel inventory across the globe.
  • Likewise, most travel providers need to remain part of a global distribution system for consumers and business travelers to easily find and book their products.
  • ...7 more annotations...
  • The company is working on a reservation system solution for InterContinental Hotels Group,
  • Fees for an air booking are usually between 2 and 4 percent of a ticket, and about 20 percent for a hotel booking.
  • The airline industry has been lurching forward towards adopting the International Air Transport Association’s New Distribution Capability paradigm for years, which essentially simplifies transactions between different members of the ecosystem by using XML coding language and allows for selling ancillary products like seat upgrades.
  • A little-known element of American Airlines’ strategy could be the most consequential moving forward. Some 20 years ago, airlines stopped paying commissions to travel agencies on air tickets. This thoroughly disrupted the travel agency community, and it still has never really recovered; many agencies have moved to a service fee-based model instead of relying solely on commissions or overrides, but the damage helped essentially gut the industry in the U.S. Under American Airlines’ new distribution program, however, agencies placing a booking directly or through an intermediary using New Distribution Capability level three will receive a $2 payment per segment. This nominally represents the return of a commission model to agency air sales.
  • Despite the preeminence of Amadeus, Sabre, and Travelport, there is room for new players in the travel distribution space to emerge.
  • Berlin-based Flyiin represents a new way for airlines to sell flights. By connecting with airline APIs, the service will allow consumers to search flights from multiple airlines and add-ons using an intuitive interface. Users can specify up front what types of flights and what kinds of ancillaries they want, and have the full cost rolled up into their search results.
  • The service is really a messaging platform at heart, instead of a search platform; it crunches airline fare information on the back-end and aggregates messages from airline APIs into easily digestible results for consumers.
  • richardkutch on 08 Sep 17
     
    Ok so this article is lengthy but comprehensive. And the general consensus is the GDSs are never going away. They will likely change with new technologies, but they won't be replaced completely by something new. Heck, even though air travel is dominant among travel options, we still have trains, right? Overall this article takes the reader through the birth of the GDSs, their evolution to today and thoughts about what to expect in the future. One part of the article of particular interest is the talk about New Distribution Capability for airlines that uses XML coding language to allow airlines to sell ancillary products like seat upgrades. This layers directly into revenue increases through revenue management of seats on flights. There are already price differences between cabin classes. But instead of all seats being one price in the main cabin, seats closer to the front of the plane could be sold for a slight premium. There could be a different fare for window or aisle or exit row. There are 3 levels of this certification for an airline and although some airlines like American Airlines has been certified as level 3, full capability, most airlines have not gone beyond level 1. None of the GDS companies offer level 3 for New Distribution Capability which means you need to go a company's site directly to be able to purchase the specific desired attributes of your seat. By not having that capability, the GDSs disadvantage themselves as a distribution channel.
anonymous

Aptech's Execuvue® Delivers Next-Day Portfolio Analysis for Multiproperty Ope... - 0 views

www.hospitalitynet.org/...4084764.html

shared by anonymous on 21 Oct 17 - No Cached
  • anonymous on 21 Oct 17
     
    TPG Hotels & Resorts operates over 50 hotels nationwide. They are using software from Aptech Execuvue which delivers them day portfolios for their multiproperty operations the next day. The system also allows them to generate a variety of reports with detailed expenses and revenue sources, by brand as well as by property. They are also able to receive ad hoc reports that allow them to see 10 key metrics for the past five years compared to revenue.
rebecca Bonet

HeBS Digital (Hospitality eBusiness Strategies) - 3 views

solutionpartners.adobe.com/...hebs_digital.html

shared by rebecca Bonet on 15 Sep 12 - No Cached
  • As travelers increasingly turn to the Internet and mobile devices to research and book travel, successful online marketing in hospitality has become increasingly critical to the industry’s success. Adept keyword selection, website designs, and social media campaigns can turn general online travel bookers into loyal repeat customers that book directly on hotel websites.
  • Profitable online strategies can be difficult to come by in hospitality, a dynamic industry where opportunities abound and many complex factors affect success. The cost of keywords has increased, yet many hotel budgets have reached a plateau.
  • hoteliers must compete with mammoth online travel agencies possessing multi-million-dollar budgets.
  • ...8 more annotations...
  • For HeBS Digital, Adobe solutions provide insights into the market and a driving force to differentiate itself from competitors.
  • HeBS Digital keeps clients ahead of the curve and ahead of the competition in building direct online revenue channels.
  • Driving multichannel marketing success Improving return on ad spend for clients Making more informed online marketing decisions
    • Xu Wang
      Xu Wang on 15 Sep 12
       
      Nowadays, as travelers turn to the internet and mobile devices to research and book their travel online increasingly, the online marketing in hospitality has become a important sign for success. At the same time, the hospitality industry tries best to enhance their online booking service, hoping to turn general online travelers into loyal repeat customers that book directly on hotel websites. However, there are still are challenges as the industry has many complex factors. And this article gives solutions and results by introduce Adobe products.
  • Additionally, the explosion in social media and smartphones has added new dimensions for marketers that require new skills.
  • “By using Adobe products at HeBS Digital, we are able to generate big returns for clients by employing highly engaging, locally targeted strategies,” says Jason Price, executive vice president for HeBS Digital.
  • In another instance, the HeBS Digital SEM team used bid rules created with the Adobe solution to automate the bidding for some keyword campaigns
  • With Adobe Solutions, HeBS is able to create award winning hotel website design, pioneer best practices in
  • marketing, and build leading-edge technologies for the hospitality industry
  • Xu Wang on 15 Sep 12
     
    Nowadays, as travelers turn to the internet and mobile devices to research and book their travel online increasingly, the online marketing in hospitality has become a important sign for success. At the same time, the hospitality industry tries best to enhance their online booking service, hoping to turn general online travelers into loyal repeat customers that book directly on hotel websites. However, there are still are challenges as the industry has many complex factors. And this article gives solutions and results by introduce Adobe products.
  • rebecca Bonet on 15 Sep 12
     
    In this article it talks about e business strategies. One of them being mobile device because research and booking travel have been so critical for people on the go. The HeBS is a big digital marketing firm for the hospitality industry. There are profitable online strategies to come by in the hospitality industry. These opportunities do not come easy many time it very complex but also very successful if it done right .Hotel budget have come to a plateau. Hotel need to step up the plate because online travel agencies have taken over the industry. In addition social media and smart phone have added new dimension for market that require new skills with their ideas. HeBS face a challenge by multichannel marketing success, improving return on ad spend, and making more online marketing to be able to come back by doing this they would have the solution and the result. The solution being, keeping clients of the curve of the competition by building direct online revenue. The result for that is providing insights. The market and the driving force for the differentiate competitors. The benefits will build a leading- edge for the hospitality industry
smones

Square for Restaurants Gets Plate IQ Tool | PYMNTS.com - 0 views

www.pymnts.com/...square-restaurants-plate-iq

shared by smones on 07 Jun 18 - No Cached
  • Plate IQ has cozied up with Square, announcing on Tuesday (May 15) an integration with the new Square for Restaurants service.
  • The deal involves Plate IQ’s daily sales software, which enables restaurants to “automatically input guest payment data from Square for Restaurants into many existing accounting software platforms and create valuable summaries of daily transactions, alleviating the typical manual-entry demands placed on general managers,” according to a Plate IQ press release.
  • The integration also will let restaurant workers “automatically attribute daily sales to the correct general ledger account for more accurate and detailed bookkeeping,” review revenue from various locations on a single screen and see real-time sales and purchasing data, allowing restaurant operators to estimate their cost of goods sold.
  • ...2 more annotations...
  • In addition to creating room for error, these outdated practices place burden on already busy managers,” said Bhavuk Kaul, co-founder and CEO of Plate IQ. “Plate IQ’s integration with Square for Restaurants gives owners and operators access to last night’s sales accurately accounted for, automatically, by morning.”
  • Plate IQ said its software Daily Sales integrates with existing accounting software including QuickBooks Online, Sage Intacct and Xero accounting software
  • smones on 07 Jun 18
     
    Plate IQ has formed a partnership with Square announcing an integration with Square's new Restaurant service. Plate IQ's daily dales software enables restaurants to "automatically input guest payment data from Square for Restaurants into many existing accounting software platforms and create valuable summaries of daily transactions." This integration has multiple benefits including more accurate, faster and detailed bookkeeping and more efficient cost of goods sold management. At my restaurant, we use a very similar software to this called Avero. Avero is integrated with our Aloha POS system and the information is automatically inputted every morning from the day before. As a General Manager, I find software like this necessary to day to day operations. It enables me to generate reports on product mixes, individual server sales, categorical sales and even enables me to monitor labor compared to my revenue.
wei xie

Case Studies | | Hospitality Magazine (HT) - 0 views

hospitalitytechnology.edgl.com/...ts-the-Meeting-Experience54665

shared by wei xie on 11 Nov 12 - No Cached
  • Applying this rigor to group housing, Fairmont has leveraged technology to not only streamline its group operations, but to boost revenues and enhance service levels.
  • Fairmont Hotels & Resorts has fully transformed the meeting experience with the adoption of Passkey's GroupMAX as its group solution, enabling its hotels to achieve measurable performance improvements and to deliver an enhanced meeting experience to its group guests and meeting planners brand-wide.  
  • wei xie on 11 Nov 12
     
    This article introduces a outstanding group solution, GroupMAX, invented by Fairmont Hotels & Resorts. This solution has improved hotel's group services and boosted revenues and performance. This article explains its advantages from 4 aspects: Guest Online bookings: with the build-in automate function module, GroupMAX has reduced call center costs of Fairmont, and also create a new way to advertise their promotions to customers. Adding unforeseen revenues: GroupMax is also very skillful in targeting potential extra sales. It helps hotels generate more revenue by selling potential customers room upgrades, extended stays and amenity throughout the booking process Self-managed meeting planners: With GroupMAX's live dashboards and reporting tools, planners can have access and edit to information of the meeting anytime. A synchronized data system: GroupMAX data will be synchronized immediately if there is any modification in Fairmont's CRS system. This feature avoid the information delay, keep GroupMAX system stay productive.
Irina Stepanenko

True ADR: The Next Generation of Revenue Management Metrics - 1 views

ehotelier.com/...item.php

shared by Irina Stepanenko on 01 Mar 13 - No Cached
  • Irina Stepanenko on 01 Mar 13
     
    There is a 'debate over which revenue management metrics to use in the pricing strategy'. Most professionals use occupancy and Average Daily Rate (ADR). However, PevPar GURU proposing that neither of these metrics truly evaluates the amount of future deposits. According to this article, 'if you are only calculating ADR based on the rooms thta are sold, then you are not getting a real indication of your average daily rate. 'True' ADR divides total revenue by total number of rooms, not the number of occupied rooms. The occupancy is an important element, if two hotels have same ADR, but different occupancy percentage, the revenues are not the same. True ADR also allows to get reports on industry standards.
lderi004

Hotel Queen Anne, Hotel Van Belle deploy PMS mobility | Hotel Management - 0 views

www.hotelmanagement.net/...-van-belle-deploy-pms-mobility

hotel management pms mobility technology software business cloud

shared by lderi004 on 12 Feb 18 - No Cached
  • We not only wanted to bring our PMS up to speed, but also ‘future-proof’ the system as well.
  • The StayNTouch platform was very attractive as it not only provided the most up-to-date rooms, transactions and housekeeping management features, but also included the mobile features that few other systems in the market are able to do well.
  • Rover PMS is a next generation PMS, fully cloud, fits on every device, optimizes hotel operations from front desk, to groups, to housekeeping to revenue management.
  • ...1 more annotation...
  • StayNTouch is a software as a service hotel property management systems company focused on developing solutions that help hotels raise service levels, drive revenues, reduce costs, and ultimately change the way hotels can captivate their guests.
  • lderi004 on 12 Feb 18
     
    As we are discussing online PMS services this week, I thought it would be interesting to research the topic a bit more. This article caught my attention, as it is a family owned hotel, running for 112 years, that has recently updated it's systems. If this doesn't prove that hotel systems are going to be extremely high tech and in the "cloud" in the future, I don't know what else will. The article mentions two services, StayNTouch and Rover PMS. StayNTouch, is a platform that allows hotels to essentially "stay in touch" with their guests, by delivering personalized service to create better relationships, and therefore, drive revenues. Additionally, Rover PMS, is a fully cloud service that optimizes all hotel operations, and fits any device, including mobile, for a monthly fee. Overall, the future of hotel systems is among us, and if it goes well, soon all hotels will probably be switching over to the "cloud." 
« First ‹ Previous 61 - 80 of 326 Next › Last »
Showing 20▼ items per page